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Challenging Conversations

Challenging Conversations

$15.00 excl GST

This course equips leaders with the skills and confidence to have courageous, constructive conversations in the workplace. Participants learn how to address performance issues, behavioural concerns, and interpersonal conflict early,  before they escalate.

Through practical frameworks and examples, the program builds competence in preparing for, conducting, and following up on difficult discussions with fairness, professionalism, and empathy. The course emphasizes clear communication, emotional regulation, and alignment with organisational values to promote trust, accountability, and positive culture.

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Contractor Onboarding Training

Contractor Onboarding Training

$55.00 excl GST

This onboarding course is designed for health practitioners starting work as contractors within a private practice settings.

Suitable for GPs, specialists, allied health professionals, and nurses operating under a services and facilities arrangement, it provides a clear foundation for understanding legal, professional, and workplace obligations from day one.

Participants will learn what it means to operate as an independent contractor, including how this differs from employment, their responsibilities as a Person Conducting a Business or Undertaking (PCBU), and their role within a shared practice environment.

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Gossip & Rumours at Work

Gossip & Rumours at Work

$15.00 excl GST

Our Gossip & Rumours at Work eLearning course has been developed for employees in private medical and specialist practices. It goes beyond simply telling employees not to gossip by helping them understand how gossip develops, the impact it can have, and what they can say or do differently.

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HR Onboarding & Refresher Training Course

HR Onboarding & Refresher Training Course

$90.00 excl GST

This onboarding and re-induction training provides staff with a clear understanding of their role, responsibilities, and expected behaviours within a private medical practice. It helps build confidence, promotes professionalism, and ensures every team member is aligned with workplace standards from day one. By covering essential topics like respectful behaviours, professional boundaries, and workplace rights, the training supports a positive, compliant, and inclusive work culture, reducing risks and setting employees up for long-term success.

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Introduction to Managing Lateness

Introduction to Managing Lateness

$25.00 excl GST

This short course guides managers through every stage of managing lateness, from setting clear expectations to having constructive conversations and taking appropriate follow-up actions. Participants learn not only how to address lateness confidently but also how to foster a culture of accountability and mutual respect.

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Management of Suicidal Patients (Clinical Staff)

Management of Suicidal Patients (Clinical Staff)

$50.00 excl GST

This course equips clinical staff in general practice and specialist settings with the knowledge and confidence to recognise and respond to patients at risk of suicide. It covers risk factors, warning signs and practical strategies for managing suicidal patients both over the phone and in person.

Through structured guidance and real-world scenarios, participants will learn how to communicate effectively, assess risk, ensure patient safety and escalate care appropriately. The course also reinforces the importance of working within scope of practice, documentation and clinician wellbeing.

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Management of Suicidal Patients (Non-Clinical Staff)

Management of Suicidal Patients (Non-Clinical Staff)

$50.00 excl GST

This course equips non- clinical staff in general practice and specialist settings with the knowledge and confidence to recognise and respond to patients at risk of suicide. It covers risk factors, warning signs and practical strategies for managing suicidal patients both over the phone and in person.

Through structured guidance and real-world scenarios, participants will learn how to communicate effectively, assess risk, ensure patient safety and escalate care appropriately. The course also reinforces the importance of working within scope of practice, documentation and clinician wellbeing.

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Managing Difficult & Aggressive Patients

Managing Difficult & Aggressive Patients

$150.00 excl GST

Occupational Violence is becoming more prevalent in healthcare settings throughout Australia and this course aims to arm both managers and employees with the skills required to handle difficult patients. Participants will gain insight into what occupational violence looks like in the workplace, how your environmental design can increase risk, and what response control measures they can use to de-escalate situations.

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Performance Management 101

Performance Management 101

$90.00 excl GST

The course will guide you through best practices for managing underperformance and termination, and highlight how effective performance management enhances overall business performance. Together, these modules equip manager’s and organisations with the tools to foster a motivated workforce aligned with their core objectives.

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Post Incident Debriefing: A guide for leaders

Post Incident Debriefing: A guide for leaders

$55.00 excl GST

Post Incident Debriefing is a practical leadership course for private medical practice leaders, providing the skills and confidence to respond effectively after a workplace incident. It covers individual and group debriefing, appropriate first responses, recognising when specialist support is needed, key legal and best-practice considerations, and effective documentation. The course equips leaders with a clear, considered approach to supporting employees and fostering a safer, more supportive workplace.

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