This course equips leaders with the skills and confidence to have courageous, constructive conversations in the workplace. Participants learn how to address performance issues, behavioural concerns, and interpersonal conflict early,  before they escalate.

The course includes:

• Introduction to Challenging Conversations
• Before, During & After a Challenging Conversation
• Challenging Conversations Step by Step
• Following Through After a Challenging Conversation

Learning outcome 1: Identify situations that require a challenging conversation and describe the benefits of addressing performance, behaviour or interpersonal issues early.

Learning outcome 2: Apply a structured framework to prepare for and conduct a challenging conversation using clear, respectful and professional communication techniques.

Learning outcome 3: Demonstrate appropriate follow-up actions, including documenting outcomes, reinforcing expectations and determining when further action may be required.

Course Duration:
15 mins

Access to course: 
6 months access

RACGP Activity ID: 1573231

Pricing:
$16.50 including GST

You can enter the number of users below for the group pricing and name your group such as “Practice Name.” Be sure to enrol yourself in the course too.