Occupational Violence is becoming more prevalent in healthcare settings throughout Australia and this course aims to arm both managers and employees with the skills required to handle difficult patients. Participants will gain insight into what occupational violence looks like in the workplace, how your environmental design can increase risk, and what response control measures they can use to de-escalate situations.

Learning outcome 1: Identify warning signs and risk factors for occupational violence.

Learning outcome 2: Demonstrate de-escalation strategies for managing difficult or aggressive patients during telephone and face-to-face interactions.

Learning outcome 3: Identify appropriate safety and post-incident responses following aggressive or violent patient encounters.

Course Duration:
2 hours

Access to course: 
6 months access

RACGP Activity ID: 1521933

Pricing: 

$199 per user
5 – 10 Users = $179 (10% off)
11 – 30 Users = $159 (20% off)
31 + Users = $99 (50% off)

*Pricing includes GST

You can enter the number of users below for the group pricing and name your group such as “Practice Name”.