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Occupational Violence is becoming more prevalent in healthcare settings throughout Australia and this course aims to arm both managers and employees with the skills required to handle difficult patients. Participants will gain insight into what occupational violence looks like in the workplace, how your environmental design can increase risk, and what response control measures they can use to de-escalate situations.
RACGP Activity ID: 1521933
Tracey Gardiner
Registeed Nurse (RN)
Graduate Diploma & Master of Mental Health
Cert IV in Agressive Behaviour Management
Learning outcome 1: Identify warning signs and risk factors for occupational violence.
Learning outcome 2: Demonstrate de-escalation strategies for managing difficult or aggressive patients during telephone and face-to-face interactions.
Learning outcome 3: Identify appropriate safety and post-incident responses following aggressive or violent patient encounters.
Disclaimer: Trigger Warning – Some course content may be triggering to individuals who have experienced trauma or mental health issues. The advice provided in the courses is general in nature. Users are encouraged to seek bespoke advice for specific circumstances.
Materials are only available to enrolled students.
Learnt some really great skills on how to handle aggressive patients
I found module 6 had some really good tips on how to identify burn out vs stress. Definitely worth doing the course 🙂
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