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This course equips leaders with the skills and confidence to have courageous, constructive conversations in the workplace. Participants learn how to address performance issues, behavioural concerns, and interpersonal conflict early, before they escalate.
Through practical frameworks and examples, the program builds competence in preparing for, conducting, and following up on difficult discussions with fairness, professionalism, and empathy. The course emphasizes clear communication, emotional regulation, and alignment with organisational values to promote trust, accountability, and positive culture.
Natalie Williams – Senior Workplace Advisor
Quizzes:
To reinforce learning and ensure key concepts are understood, short quizzes follow each module. These quizzes help users consolidate their knowledge, identify any gaps, and build confidence before moving on to the next topic.
Certificate:
Certificate upon completion of the course.
Through practical frameworks and examples, the program builds competence in preparing for, conducting, and following up on difficult discussions with fairness, professionalism, and empathy. The course emphasizes clear communication, emotional regulation, and alignment with organizational values to promote trust, accountability, and positive culture
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