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Challenging Conversations

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Not Enrolled

Price

A$22.00

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This course equips leaders with the skills and confidence to have courageous, constructive conversations in the workplace. Participants learn how to address performance issues, behavioural concerns, and interpersonal conflict early,  before they escalate.

Through practical frameworks and examples, the program builds competence in preparing for, conducting, and following up on difficult discussions with fairness, professionalism, and empathy. The course emphasizes clear communication, emotional regulation, and alignment with organizational values to promote trust, accountability, and positive culture.

Instructor
Instructor Image

Natalie Williams – Senior Workplace Advisor

Key Concepts & Learning Objectives
  • Module 1: Introduction to Challenging Conversations
  • Module 2: Before, During & After a Challenging Conversation
  • Module 3: Challenging Conversations Step by Step
  • Module 4: Following Through After a Challenging Conversation
Resources & Certificates

Quizzes:

To reinforce learning and ensure key concepts are understood, short quizzes follow each module. These quizzes help users consolidate their knowledge, identify any gaps, and build confidence before moving on to the next topic.

Certificate:

Certificate upon completion of the course.

Course Duration
15 Minutes
Length of Access
6 months

This course equips leaders with the skills and confidence to have courageous, constructive conversations in the workplace. Participants learn how to address performance issues, behavioural concerns, and interpersonal conflict early,  before they escalate.

Through practical frameworks and examples, the program builds competence in preparing for, conducting, and following up on difficult discussions with fairness, professionalism, and empathy. The course emphasizes clear communication, emotional regulation, and alignment with organizational values to promote trust, accountability, and positive culture

Average Review Score:
★★★★★

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Course Content

Module 1 Introduction to Challenging Conversations 1 Quiz
Module 2 Before, During & After a Challenging Conversation 1 Quiz
Module 3 Challenging Conversations Step by Step 1 Quiz
Module 4 Following Through After A Challenging Conversation 1 Quiz

FAQs

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Contact

Yes, the e-learning modules have been structured so that you can complete one module at a time and in your own time.

Yes, you can find your invoice when you login to your account and can download it from there. If you weren't the primary user that set up your group to complete the course, you will not be able to see the invoice in your account.

Please note that the group discounts only apply for certain courses and will apply automatically at checkout based on the number of users selected.

If you do not wish to enrol yourself, do not select “enrol me” as part of the checkout process.

You can sign up as a group and easily enrol yourself in the course by clicking “enrol me.” As the group leader, you’ll have the ability to oversee the progress of your team members in a eLearning group dashboard and add them accordingly (full name and email), along with completing the course yourself.

All online courses can be purchased via credit card in the checkout process.

Each user will have 6 months access to the course from the date of enrolment.