Back to Courses

Managing Difficult & Aggressive Patients

Current Status
Not Enrolled
Price
A$180.91
Get Started
Take this Course

Occupational Violence is becoming more prevalent in healthcare settings throughout Australia and this course aims to arm both managers and employees with the skills required to handle difficult patients. Participants will gain insight into what occupational violence looks like in the workplace, how your environmental design can increase risk, and what response control measures they can use to de-escalate situations. 

Instructor
Instructor Image

Tracey Gardiner

Registered Nurse (RN)

Graduate Diploma & Master of Mental Health

Cert IV in Agressive Behaviour Management

Key Concepts & Learning Objectives
  • What is Occupational Violence?
  • De-escalation of Aggressive Telephone Calls and Dealing with Inappropriate Comments
  • Face-to-Face De-escalation Skills
  • Peronal Safety Awareness
  • Post Crisis Interventions
  • Interpersonal Relationships, Stress & Burnout
Resources & Certificates
  • Patient De-escalation Resource Pack
  • Certificate provided upon completion of all modules and quizzes for this course
Course Duration
1hr 45 mins
Length of Access
6 months
Group Pricing
  • 1 - 4 Users | $199 each
  • 5 - 10 Users | $179 each (10% off)
  • 11 - 30 Users | $159 each (20% off)
  • 30 + Users | $99 each (50% off)
Course Brochure
Download

Disclaimer: Trigger Warning – Some course content may be triggering to individuals who have experienced trauma or mental health issues. The advice provided in the courses is general in nature. Users are encouraged to seek bespoke advice for specific circumstances.

Materials are only available to enrolled students.

Average Review Score:
★★★★★
De escalation skills
By Suzy Reese on 27 December 2024 at 3:27 pm
★★★★★

Learnt some really great skills on how to handle aggressive patients

Excellent Training
By Sarah Liddle on 10 October 2024 at 4:57 pm
★★★★★

I found module 6 had some really good tips on how to identify burn out vs stress. Definitely worth doing the course 🙂

You must log in and have started this course to submit a review.

FAQs

There is no such thing as a bad question. If you can’t find the answer here, please reach out to the HR in Health team.

Contact

Yes, the e-learning modules have been structured so that you can complete one module at a time and in your own time.

Yes, you can find your invoice when you login to your account and can download it from there. If you weren't the primary user that set up your group to complete the course, you will not be able to see the invoice in your account.

The group discount will apply automatically based on the number of users selected.

If you do not wish to enrol yourself, do not select “enrol me” as part of the checkout process.

You can sign up as a group and easily enrol yourself in the course by clicking “enrol me.” As the group leader, you’ll have the ability to oversee the progress of your team members in a group dashboard and add them accordingly (full name and email), along with completing the course yourself.

All online courses can be purchased via credit card in the checkout process.

Each user will have 6 months access to the course from the date of enrolment.