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This course equips non-clinical staff in general practice and specialist settings with the knowledge and confidence to recognise and respond appropriately to patients who may be at risk of suicide. It covers key risk factors, warning signs and practical strategies for supporting patients both over the phone and in person.
Through structured guidance and real-world scenarios, participants will learn how to communicate effectively, respond with empathy, maintain safety, and escalate concerns to clinical staff when required. The course also reinforces the importance of working within role boundaries, accurate documentation, and staff wellbeing.
Complemented by the Clinical Management of Suicidal Patients course, this program is ideal for practices seeking a consistent, team-based approach to managing suicide-related presentations with professionalism, safety, and clarity across both general practice and specialist healthcare settings.
Tracey Gardiner
Registered Nurse (RN)
Graduate Diploma & Master of Mental Health
Cert IV in Aggressive Behaviour Management
Learning outcome 1: Understand the prevalence of suicide including ‘high risk groups’ and factors that may increase a person’s risk of suicide
Learning outcome 2: Learn the processes and steps that should be taken and considered when confronted with a suicidal patient via telephone and face-to-face
Learning outcome 3: Learn the importance of working within your scope of practice and duty of care
Learning outcome 4: Understand the importance of debriefing and documentation following an incident
Certificate of completion provided upon completion of all modules and quizzes for this course.
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